Total quality management / Angelita Ong Camilar-Serrano.

By:

Camilar-Serrano, Angelita Ong [author.]

Material type: Text

TextPublisher: Intramuros, Manila : Unlimited Books Library Services & Publishing Inc., 2023Edition: Second editionDescription: x, 260 pages ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9786214271429

Subject(s):

Total quality management

DDC classification:

658.4013 C146t 23

LOC classification:

HD62.15 .C365 2023

Contents:

Introduction to TQM -- Strategic dimensions of quality -- Gurus of total quality management -- Kaizen: concepts and systems -- Good housekeeping -- Phases in TQM implementation -- TQM and planning tools -- Chapter 8 Customer value strategy -- Quality standards.

Summary: "My purpose in writing this book has been to offer carefully selected content that maps easily and openly onto a typical course in total quality management, thereby handing over a sense of value and relevance to students and lecturers alike. This text is targeted to undergraduate students and provides an uncomplicated course in total quality management, without needing any previous knowledge. It is planned to be used as a major course in contemporary degree in business and management. This book therefore seeks to conquer the main challenges lecturers and instructors face in delivering a total quality management course in relevant easy to understand and interesting manner. Each chapter has company in-focus, long examination and quality case study that could be used inside the classroom as application tools. The author has chosen companies that are operating here in Philippines for familiarity"-- Back cover.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Barcode
Books	Main Library	Filipiniana Section	FIL 658.4013 C146t 2023 (Browse shelf(Opens below))	1-3	Available	030834
Books	Main Library	Filipiniana Section	FIL 658.4013 C146t 2023 (Browse shelf(Opens below))	2-3	Available	031782
Books	Main Library	Filipiniana Section	FIL 658.4013 C146t 2023 (Browse shelf(Opens below))	3-3	Available	031783

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Includes bibliographical references.

"My purpose in writing this book has been to offer carefully selected content that maps easily and openly onto a typical course in total quality management, thereby handing over a sense of value and relevance to students and lecturers alike. This text is targeted to undergraduate students and provides an uncomplicated course in total quality management, without needing any previous knowledge. It is planned to be used as a major course in contemporary degree in business and management.
This book therefore seeks to conquer the main challenges lecturers and instructors face in delivering a total quality management course in relevant easy to understand and interesting manner.
Each chapter has company in-focus, long examination and quality case study that could be used inside the classroom as application tools. The author has chosen companies that are operating here in Philippines for familiarity"-- Back cover.

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