The future is here : artificial intelligence for enterprise resource planning (ERP) and customer relationship management (CRM) / Brian Iinuma and Eric Klauss.

Introduction -- The rise of intelligent ERP: how AI is transforming enterprise resource planning -- AI-powered analytics: using data to drive business growth and innovation -- From inventory management to predictive maintenance: how AI is revolutionizing supply chain management -- Maximizing efficiency and productivity: the role of AI in workforce management -- Real-time decision making: leveraging machine learning to improve business operations -- AI security: protecting your ERP system from cyber threats and data breaches -- The future of customer engagement: how AI is changing the game -- Intelligent customer insights: leveraging AI to build stronger customer relationships -- Personalization at scale: how AI is transforming marketing and sales -- From chatbots to voice assistants: using AI to enhance the customer experience -- AI-powered customer service: improving satisfaction and loyalty -- The ethics of AI in customer relationship management: balancing innovation and responsibility -- Conclusion.