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Quality service management in tourism and hospitality / Chester Dave G. Arenas.

By: Material type: TextTextPublisher: Manila : EDRIC Publishing House, 2022Edition: 2nd editionDescription: 96 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • rdacarrier
ISBN:
  • 9786214780112
Subject(s): DDC classification:
  • 647.94068 Ar332q
Contents:
Introduction to total quality management in hospitality and tourism industry -- Significance of quality in hospitality and tourism industry -- The concept of service quality -- Customer service strategy -- Managing service staff -- Professional service skills -- Understanding service applications.
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Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Books Books Main Library Filipiniana Section FIL 647.94068 Ar332q 2022 (Browse shelf(Opens below)) 1-2 Available 029634
Books Books Main Library Filipiniana Section FIL 647.94068 Ar332q 2022 (Browse shelf(Opens below)) 2-2 Available 029635

Includes bibliographical references.

Introduction to total quality management in hospitality and tourism industry -- Significance of quality in hospitality and tourism industry -- The concept of service quality -- Customer service strategy -- Managing service staff -- Professional service skills -- Understanding service applications.

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