Customer satisfaction at itbog-twin falls, Buhi Camarines Sur / Kia Patrisha G. Barroga, Jhonrey A. Martinez and Arnolduz N. Pantoja.

Undergraduate Theses (BSTM) - Tourism Management. Camarines Sur Polytechnic Colleges, 2022.

Includes bibliographical references.

This study aims to determine the Customer Satisfaction at Itbog-Twin Falls, Buhi Camarines Sur. The target tourist for the survey is 60 respondents composed of local tourists, who visited the Itbog-Twin Falls in Buhi, Camarines and answered: 1. Level of Satisfaction of the Tourists to Itbog-Twin Falls (Attractions, Amenities, Accessibility, and Activities); 2. Factors Affecting Tourists to Itbog-Twin Falls (Value, Community, Appreciation, and Quality); and 3. A proposed extension program (Community Environment Awareness Program). Findings: The Customer Satisfaction will lead to Itbog-Twin Falls more abundant. The satisfaction of the tourists to the destinations can create ideas to develop and improve the destination. It can generate customer loyalty when the destination provides the expectations of every tourist. Itbog-Twin Falls needs to enhance every single detail as a tourist destination. Promoting it every social media platform increases the possibility of being popular and known to tourists. For the consistency of tourists, Itbog-Twin Falls need to provide the best quality of service to the customers it also need to have a dimension of perceived value to provide a better understanding to the nature and develop a sustainable environment. The origin of the place or destination will adapt the possible outcomes that the researchers provided in this study. The value of the place will depend on the quality that provides to the tourist by the local government unit or local resident who take care of the place or particular destination in Buhi, Camarines Sur. The output of this study is to propose a community environment awareness program to maintain and conserve the beauty of the Itbog-Twin Falls by attending a seminar and trainings.