Operations management / Gérard Cachon and Christian Terwiesch.

Includes index and bibliographical references.

Introduction to operations management -- Introduction to processes -- Process analysis -- Process improvement -- Process analysis with multiple flow units -- Learning curves -- Process interruptions -- Lean operations and the Toyota production system -- Quality and statistical process control -- Introduction to inventory management -- Supply chain management -- Inventory management with steady demand -- Inventory management with perishable demand -- Inventory management with frequent orders -- Forecasting -- Service systems with patient customers -- Service systems with impatient customers -- Scheduling to prioritize demand -- Project management -- New product development.

"Modern operations means teaching students the content they need in today's world, not the world of 30 or 40 years ago. As a result, "services" and "global" are incorporated throughout, rather than confined to dedicated chapters. Manufacturing, of course, cannot be ignored, but again, the emphasis is on contemporary issues that are relevant and accessible to students. For example, students should learn how to identify the bottleneck in a process and use the ideas from the Toyota Production System to improve performance"-- Provided by publisher.