Front office operations : a guide to effective customer service / Grayfield T. Bajao and Rene D. Osorno.
Material type:
TextPublisher: Quezon City : Wiseman's Books Trading, Inc., 2020Description: x, 334 pages : illustrations ; 25 cmContent type: - text
- unmediated
- volume
- 9786214180943
- 647.94068 B167f
- TX911.3
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
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Main Library | Filipiniana Section | FIL 647.94068 B167f 2020 (Browse shelf(Opens below)) | 1-2 | Available | 025684 | ||
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Books
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Main Library | Filipiniana Section | FIL 647.94068 B167f 2020 (Browse shelf(Opens below)) | 2-2 | Checked out | 11/05/2026 | 030844 |
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| FIL 647.94068 Ar332q 2022 Quality service management in tourism and hospitality / | FIL 647.94068 Ar332q 2022 Quality service management in tourism and hospitality / | FIL 647.94068 B167f 2020 Front office operations : a guide to effective customer service / | FIL 647.94068 B167f 2020 Front office operations : a guide to effective customer service / | FIL 647.94068 B198f 2023 Fundamentals in lodging operations / | FIL 647.94068 B198f 2023 Fundamentals in lodging operations / | FIL 647.94068 B198f 2023 Fundamentals in lodging operations / |
Includes bibliographical references.
Provide information in the hotel front office operations -- Provide effective customer service -- Receive and process reservations -- Operate computerized reservations system - Provide accommodation reception services -- Conduct night audit -- Provide club reception services -- Provide concierge and bell services.
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