Front office operations : a guide to effective customer service / Grayfield T. Bajao and Rene D. Osorno.

By:

Bajao, Grayfield T [author. ]

Contributor(s):

Osorno, Rene D [author. ]

Material type: Text

TextPublisher: Tandang Sora, Quezon City : Wiseman's Books Trading, Inc., 2020Description: x, 334 pages : illustrations : 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9786214180943

Subject(s):

DDC classification:

647.94068 B167f

Contents:

Provide information in the hotel front office operations -- Provide effective customer service -- Receive and process reservations -- Operate computerized reservations system - Provide accommodation reception services -- Conduct night audit -- Provide club reception services -- Provide concierge and bell services.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	Main Library-Nabua	Filipiniana Section	FIL 647.94068 B167f 2020 (Browse shelf(Opens below))	1-1	Checked out	09/23/2024	025684

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Includes bibliographical references.

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