Foundation course for customer service supervisor.

By:

3G E-Learning

Contributor(s):

3G E-Learning

Material type: Text

TextPublisher: New York, NY : 3G E-Learning, 2021Description: xiv, 307 pages : color illustrations ; 26 cm. + 1 DVD (4 3/4 in.)Content type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781984646781

Subject(s):

DDC classification:

658.812 F825

Contents:

Chapter 1 Basics and customer service -- Chapter 2 Understanding customer satisfaction -- Chapter 3 Relationship between customer service and satisfaction -- Chapter 4 Customer service department : role and tasks -- Chapter 5 Customer service goals -- Chapter 6 Role of the customer service manager -- Chapter 7 Customer-focused leadership.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	Main Library-Nabua	Circulation Section	CIR 658.812 F825 2021 (Browse shelf(Opens below))	1-1	Available		025734

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Previous	CIR 658.812 B469c 2014 Customer service and hotel management	CIR 658.812 C969 2014 Customer relationship management and probability in business	CIR 658.812 C969 2018 Customer relationship management	CIR 658.812 F825 2021 Foundation course for customer service supervisor.	CIR 658.812 Il688 2018 Illustrated handbook of customer relationship management	CIR 658.812 K459l 2013 Likeable business : why today's consumers demand more and how leaders can deliver /	CIR 658.812 L881c 2020 Customer relationship management : a strategic approach /	Next

Includes bibliographical references and index.

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