Revenue ringing : hospitality phone skills / directed by Guy Armstrong.

By: Material type: TextTextPublication details: USA : Innovision Media Concepts, 2005.Description: 1 videodisc (ca. 23 min.) : sd., col. ; 4 3/4 inContent type:
  • rdacontent
Media type:
  • rdamedia
Carrier type:
  • rdacarrier
DDC classification:
  • 651.73 Ar576r
Summary: Your telephone is like a money pipeline, pumping revenue into your operation 24 hours a day, 7 days a week. But if your staff isn't receiving calls properly and effectively managing your hotel phone system, this pipeline can be clogged or even begin to suck revenue out of your property. Revenue Ringing: Hospitality Phone Skills delivers the basic skills and advanced techniques your team needs to welcome callers and maximize revenue.
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Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Audio-Visual Materials Main Library Audio Visual Materials AVM 651.73 Ar576r 2005 (Browse shelf(Opens below)) 1-1 Available 000045AV

Your telephone is like a money pipeline, pumping revenue into your operation 24 hours a day, 7 days a week. But if your staff isn't receiving calls properly and effectively managing your hotel phone system, this pipeline can be clogged or even begin to suck revenue out of your property. Revenue Ringing: Hospitality Phone Skills delivers the basic skills and advanced techniques your team needs to welcome callers and maximize revenue.

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