MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02498nam a2200313 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260909020037.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260909s2024 ph a b 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Description conventions |
rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
UTH BSTM B213c 2024 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bancaso, Rainier Ian D., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer satisfaction of Pechelitos Beach Resort in Pasacao, Camarines Sur / |
| Statement of responsibility, etc. |
Rainier Ian D. Bancaso, [and 3 others]. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
136 leaves. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Undergraduate Theses (BSTM) - Tourism Management. |
| Name of granting institution |
Camarines Sur Polytechnic Colleges, 2024. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographic references. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study investigates customer satisfaction at Pechelitos Beach Resort in Pasacao, Camarines Sur, by analyzing various dimensions of service quality including tangibility, reliability, responsiveness, assurance, and empathy. A total of 204 respondents participated in the survey, which evaluated their demographic profiles and measured their level of satisfaction using a structured questionnaire based on the SERVQUAL model. In order to interpret the data gathered, statistical tools were used such as percentage and frequency, weighted mean and analysis of variance. Majority of the customers visiting beach resorts in Pasacao, Camarines Sur were within 18-26 years old, single females, and visiting there regularly. The respondents were satisfied with the services of the selected beach resort for they assessed that the tangibility, reliability, responsiveness, assurance and empathy were very good. They perceived that their loyalty was affected by convenience, expectation, customer service, personal relationships and rewards and assessed that the beach resort provided such in a very good manner. Recommendations include enhancing staff training to improve responsiveness, implementing systematic feedback mechanisms, expanding recreational activities, and fostering community partnerships to bolster the resort's appeal. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Frias, Contess Nicole R., |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Moreno, Richard R., |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Regondola, Shane Michael M., |
| Relator term |
author. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Villar, Lynn C., |
| Relator term |
adviser. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Lumabe, John Mykelle H., |
| Relator term |
chair, panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Brioso, Jessa C., |
| Relator term |
panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Bernales, Mary Jane T., |
| Relator term |
panelist. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Unpublished Materials |
| Classification part |
B213c |
| Item part |
BSTM |
| Call number prefix |
UTH |
| Call number suffix |
2024 |