MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02602nam a2200301 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260908234702.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260908s2024 ph a b 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Description conventions |
rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
UTH BSTM B222c 2024 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Baquiran, Charielyn Rose T., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer satisfaction on tourism services in Panicuason Spring Resort, Naga City / |
| Statement of responsibility, etc. |
Charielyn Rose T. Baquiran, Janell F. Gorgonia, and Chelxie Pauline R. Seño. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
126 leaves. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Undergraduate Theses (BSTM) - Tourism Management. |
| Name of granting institution |
Camarines Sur Polytechnic Colleges, 2024. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographic references. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study aims to provide the destination profile, level of customer satisfaction, the significant relationship of tourism services and propose the destination management plan. This research used quantitative descriptive method on utilizing the questionnaire as the main data gathering tool. To determine the respondents, the statistical tool used is the Quota Sampling Method. The researchers gathered 90 guests and 10 employees of DOT a total of 100 respondents, who have availed and visited the resort. Moreover, this research use Spearman Ranks Correlational Method, to determine the significant relationship of the data gathered. The result findings revealed that respondents generally satisfied with the resort’s services. It turns out that the common struggle of the tourist are the public transport and safety procedures of the guest while availing their activities in the resort. The study identified a significant relationship between availability and satisfaction of amenities, accessibility, emphasizing their interconnected impact on overall satisfaction. The study proposed a Destination Management Plan addressing key areas for improvement, such as enhancing internet connectivity, increasing safety measures for activities, streaming online booking processes, and introducing resort-specific transport- services. These recommendations aimed to elevate customer satisfaction and reinforce the resort’s reputation. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Gorgonia, Janell F., |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Seño, Chelxie Pauline R., |
| Relator term |
author. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Sotero, Maria Luisa O., |
| Relator term |
adviser. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Illo, Norel Peter M., |
| Relator term |
chair, panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Bernales, Mary Jane T., |
| Relator term |
panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Saclag, Edesa R., |
| Relator term |
panelist. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Unpublished Materials |
| Classification part |
B222c |
| Item part |
BSTM |
| Call number prefix |
UTH |
| Call number suffix |
2024 |