MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02879nam a2200301 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260805094225.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260728s2023 nyua b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781984679147 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Modifying agency |
CSPC |
| Description conventions |
rda |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX911.3.C8 |
| Item number |
.C87 2023 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
647.94068 |
| Item number |
C969 |
| Edition number |
23 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Customer care, service & hospitality ethics. |
| 246 #3 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Customer care, service and hospitality ethics |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New York : |
| Name of producer, publisher, distributor, manufacturer |
3G E-Learning, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2023. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 395 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
26 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Manage customer service operations in hospitality -- Support of staff towards setting customer service standards in hospitality -- Manage the resolution of customers' queries and complaints in hospitality -- Analyze the effectiveness of customer service in hospitality -- Ethical principles for hospitality managers -- Ethics and front office management -- Ethics and housekeeping management. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"The hospitality industry isn't without competition. There are tens of thousands of hospitality businesses throughout the country and abroad. However, hospitality businesses can differentiate themselves from their competitors by offering exceptional, positive customer service. When a customer has an excellent experience with a business, he or she will remember that business, thereby increasing the chance of future purchases. Marketers want to offer pleasurable experiences to the customers across channels, not only better services. Customer experience incorporates company-customer interaction that includes both functional and emotional clues developed through different touch points. This book brings an understanding of customer experience quality in hotel operations. The new millennium has given way to the growth of knowledge based, seamless global Society, characterized by constant rapid change quite difficult for an average mind to even gauge. In the new millennium it has become imperative for businesses throughout the world to conduct business ethically, in order to survive, grow and thrive. Ethical practices contribute to an organizations productivity by minimizing losses, creating trust with suppliers, establishing customer loyalty and maintaining a successful team of employees. This book has attempted to discuss the various components, the parameters and its effects on business and the customers wholly"-- Back cover. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 710 1# - ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
3G E-Learning. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Books |
| Item part |
C969 |
| Edition |
23 |
| Classification part |
647.94068 |
| Call number prefix |
CIR |
| Call number suffix |
2023 |