MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02916nam a2200301 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260803142343.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260727s2021 ph b 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9786214270873 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Description conventions |
rda |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD62.15 |
| Item number |
.M37 2021 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.562 |
| Item number |
M363t |
| Edition number |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Martin, Matt, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Total quality management for tourism and hospitality / |
| Statement of responsibility, etc. |
Matt Martin. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Intramuros, Manila : |
| Name of producer, publisher, distributor, manufacturer |
Unlimited Books Library Services & Publishing Inc., |
| Date of production, publication, distribution, manufacture, or copyright notice |
2021. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xvi, 388 pages ; |
| Dimensions |
25 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction to quality in hospitality industry -- Fundamentals of quality management -- Customer satisfaction and employee involvement -- Continuous process management -- Supplier partnership and performance measures -- Seven tools of quality -- Statistical fundamentals -- Control charts for variables -- Control charts for attributes -- Six sigma principles -- New seven management tools -- Benchmarking -- Quality function development (QFD) -- Taguchi quality loss function -- Productive maintenance -- Failure mode and effective analysis (FMEA) -- ISO 9000 -- Advanced topic double sampling technique. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This book is intended to be a reference book in Total Management (TQM). By now, it is universally agreed across all sectors, hospitality, service, government, non-government and academe that TQ should be applied as widely as possible, i.e. to the whole system. Total Quality is the pursuit of continuous reduction and elimination of any waste, including waste of opportunities to conform to customer specifications.<br/>Since quality is associated with conformance, it has to be measured andconformance is measures by the gap between the design (ideal) and theperformance (actual). How the gap varies depends on the tolerance acceptableboth to the customer and the Service Provider. In this text, the readers will see thedirect relationship between statistical capability and the tolerance setting.<br/>The book is intended for both practitioners and the university students, andit can also be used as reference tool kit by seminar Trainers and ISO 9000 LeadAuditors.<br/>Each chapter of this book begins with a brief introduction to the various concepts which are then explained in detail with the help of solved problems. The readers are provided with further solutions to various problems and also given a set of exercises to solve by themselves"-- Preface of the book. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Total quality management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Tourism |
| General subdivision |
Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Books |
| Classification part |
658.562 |
| Item part |
M363t |
| Call number prefix |
CIR |
| Call number suffix |
2021 |