MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02842nam a2200337 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260722160027.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260722s2024 ii b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789357513586 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Modifying agency |
CSPC |
| Description conventions |
rda |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
TX911.3.M2 |
| Item number |
.R63 2024 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| Classification number |
647.94068 |
| Item number |
R541d |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Roberts, Najan, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Dynamics of supervision in the hospitality sector / |
| Statement of responsibility, etc. |
Najan Roberts. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First edition. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
New Delhi, India : |
| Name of producer, publisher, distributor, manufacturer |
Random Publications LLP, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2024. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 274 pages ; |
| Dimensions |
24 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Critical tourism strategy -- The effectiveness of value and calculation based management -- Strategy of formulation and implementation -- Strategic planning and management -- Characteristics of planning and management -- Development and challenges in the hospitality sector. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"The hotels' safety and security procedures aim to reduce crime, terrorism, natural catastrophes, and other human risks. The Hotel's security includes a wide range of issues, including the locking of guest rooms, the security ofc ommon areas, and the safety of hotel equipment. A successful safety and security strategy requires frequent and ongoing coordination between the Front Office Department and the Hotel's security department, resulting in a pleasant stay for guests that exceeds their expectations and fosters Customer Relationship Management (Anichiti et al., 2021). To grow their business and produce maximum income, hotels always try to maintain healthy and good guest relations. This can be achieved only when guests like their stay in the Hotel and have no problems or complaints. In the hospitality business, the relationship between the hotels and their clients is critical. Relationship marketing is the mainstay of this business. Many hospitality businesses have failed to grasp their clients' true demands and expectations, resulting in subpar service delivery. However, many other hotels could not turn customers' expectations into their pleasure or contentment despite understanding their wants and requirements. This book is an essential resource to Tourism, Hospitality and Events researchers, practitioners and students of tourism and hospitality"-- Back cover. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Personnel management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Supervisors. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| Form subdivision |
Employees |
| General subdivision |
Supervision. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Books |
| Edition |
23 |
| Classification part |
647.94068 |
| Item part |
R541d |
| Call number prefix |
CIR |
| Call number suffix |
2024 |