MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03217nam a2200325 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260306161123.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260306s2025 ph a b 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Description conventions |
rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
UTH BSOA Oa2c 2025 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Oafallas, Ma. Mhabel L., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Client-based assessment of service delivery: |
| Remainder of title |
evaluating the work-from-home arrangement of offices in Camarines Sur Polytechnic Colleges Buhi Campus / |
| Statement of responsibility, etc. |
Ma. Mhabel L. Oafallas, Maria Philline M. Ocampo, John Paul M. Obsuna, and Jaspher D. Abundo. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Buhi, Camarines Sur : |
| Name of publisher, distributor, etc. |
Camarines Sur Polytechnic Colleges, |
| Date of publication, distribution, etc. |
2025. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
128 leaves. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Undergraduate Thesis (BSOA)- Office Administration. |
| Name of granting institution |
Camarines Sur Polytechnic Colleges, 2025. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This study investigated "Client-Based Assessment of Service Delivery: Evaluating the Work-From-Home Arrangement of Offices in Camarines Sur Polytechnic Colleges Buhi Campus". This study assessed the client-based evaluation of service delivery during the Work-From-Home (WFH) arrangement implemented at Camarines Sur Polytechnic Colleges-Buhi Campus. It examined the profile of clients who accessed services, the perceived level of service delivery across the indicators of timeliness, accessibility, professionalism, responsiveness, and accuracy, and the challenges encountered during remote transactions. Using a descriptive research design, data were gathered from 120 clients through a structured survey questionnaire. Findings revealed that most clients were young adults, predominantly female, and mainly students, with the highest number of transactions recorded in the Registrar's Office and the Cashier's Office. The overall level of service delivery was rated from Good to Excellent, with professionalism, responsiveness, accuracy, and timeliness obtaining Excellent ratings. Accessibility was rated Good. Professionalism-related issues were minimal, indicating that employees maintained respectful and competent conduct while working remotely. Despite positive evaluations, clients frequently experienced challenges involving delays in processing, slower response times, and difficulty contacting personnel. These challenges were attributed primarily to system and communication limitations rather than employee behavior. The study concludes that CSPC Buhi Campus sustained strong service performance under the WFH setup but would benefit from enhanced digital systems, streamlined communication, and improved workflow structures to increase efficiency in future remote or hybrid operations. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ocampo, Maria Philline M., |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Obsuna, John Paul M., |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Abundo, Jaspher D., |
| Relator term |
author. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Tañamor, Ma. Bernadette O., |
| Relator term |
adviser. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Luzon, Niño Jeffrey L., |
| Relator term |
panelist, chair. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Luzon, April Z., |
| Relator term |
panelist. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Villar, Mariber M., |
| Relator term |
panelist. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Unpublished Materials |
| Classification part |
Oa2c |
| Call number prefix |
UTH |
| Call number suffix |
2025 |
