MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03065nam a2200325 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260303105343.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260303s2025 ph a b 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Description conventions |
rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
UTH BSOA M544e 2025 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Merilles, Mario O., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Evaluating administrative delivery of service through customer satisfaction survey / |
| Statement of responsibility, etc. |
Mario O. Merilles, Kristine Jewel N. Mongaya, Christine S. Monte, and Melody J. Narra. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Buhi Camarines Sur : |
| Name of publisher, distributor, etc. |
Camarines Sur Polytechnic Colleges, |
| Date of publication, distribution, etc. |
2025. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
108 leaves. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Undergraduate Thesis (BSOA)-Office Administration. |
| Name of granting institution |
Camarines Sur Polytechnic Colleges, 2025. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
This research aims to "Evaluate Administrative Delivery of Service Through Customer Satisfaction Survey" which sought to answer the profile of the clients in terms of: age, sex, educational attainment, frequency of transaction, types of services availed and the types of clients. Also, the level of customer satisfaction with the administrative services delivery in terms of: responsiveness, reliability, courtesy and professionalism, timeliness, accessibility and transparency. Is there a significant difference in customer satisfaction levels when grouped according to profile. What are the common issues or concerns experience by clients in the delivery of administrative services in terms of: Responsiveness, Reliability, Courtesy and professionalism timeliness, Accessibility and Transparency. And lastly, what action plan can be proposed to improve the delivery of administrative services. We use the descriptive-correlational method to determine, analyze, and interpret the answers to the problem of the study. Our findings indicate that the profile of the clients of CSPC Buhi Campus varies in terms of age, sex, educational attainment, frequency of transactions, type of service availed, and type of client, that the clients of CSPC Buhi Campus show varying levels of satisfaction with administrative services delivery in terms of responsiveness, reliability, courtesy and professionalism, timeliness, accessibility, and transparency, that there are common issues and concerns encountered by clients in the delivery of administrative services that affect their satisfaction. Lastly, the action plan may be proposed to improve customer satisfaction and enhance the quality administrative service delivery at CSPC Buhi Campus. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mongaya, Kristine Jewel N., |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Monte. Christine S., |
| Relator term |
author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Narra, Melody J., |
| Relator term |
author. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Tañamor, Ma. Bernadette O., |
| Relator term |
adviser. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Luzon, April Z., |
| Relator term |
panelist, chair. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Villar, Mariber M., |
| Relator term |
panelist. |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Adriano, Rolando B., |
| Relator term |
panelist. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Unpublished Materials |
| Classification part |
M544e |
| Call number prefix |
UTH |
| Call number suffix |
2025 |
