Customer satisfaction on coffee shops in Iriga City / (Record no. 30752)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02958nam a2200301 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251020095533.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 251020s2024 ph a b 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CSPC |
| Language of cataloging | eng |
| Transcribing agency | CSPC |
| Description conventions | rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | UTH BSHM C133c 2024 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Caigas, Kurt Daniel M. |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Customer satisfaction on coffee shops in Iriga City / |
| Statement of responsibility, etc. | Kurt Daniel M. Caigas, Jason S. Renegado, and Joey Segovia |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 134 leaves. |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Undergraduate Theses (BSHM) - Hospitality Management. |
| Name of granting institution | Camarines Sur Polytechnic Colleges, 2024. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This study assesses customer satisfaction in coffee shops located in Iriga City, with the goal of identifying the factors that influence this satisfaction and offering recommendations to improve the competitiveness of local coffee shops. The specific objectives include measuring the level of customer satisfaction and pinpointing the issues and challenges faced by coffee shops regarding product quality, ambiance, facility aesthetics, and table settings. Additionally, the study examines the relationship between customer satisfaction and these challenges. A quantitative research design utilizing a descriptive method was implemented, collecting data from 115 randomly selected respondents through a survey questionnaire that was adapted to suit the context of the study. The questionnaire evaluated customer satisfaction based on product quality, ambiance, table settings, and facility aesthetics, as well as operational challenges faced by coffee shops, including product-related issues. The key findings indicate that while customers are generally satisfied with the product offerings and ambiance, there is a need for improvements in table settings and exterior design. Respondents indicated a desire for more comfortable and visually appealing seating arrangements, as well as attractive outdoor spaces. However, no significant relationship was identified between customer satisfaction and the challenges faced by coffee shops. These findings offer practical insights that can assist coffee shop owners in Iriga City in enhancing customer experiences. By addressing the identified service gaps, businesses can foster stronger customer loyalty, maintain competitiveness, and ensure sustainable growth. The results also provide valuable direction for future researchers interested in exploring customer satisfaction within the hospitality sector. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Renegado, Jason S. |
| Relator term | author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Segovia, Joey |
| Relator term | author. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Orobia, Mark Anthony L. |
| Relator term | adviser. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Sotero, Maria Luisa O. |
| Relator term | chair, panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Bañaria, Russell E. |
| Relator term | panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Repatacodo, Jairo N. |
| Relator term | panelist. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Suppress in OPAC | No |
| Koha item type | Unpublished Materials |
| Classification part | C133c |
| Item part | BSHM |
| Call number prefix | UTH |
| Call number suffix | 2024 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | Undergraduate Thesis Section | 10/20/2025 | UTH BSHM C133c 2024 | 006936UM | 10/20/2025 | 1-1 | 10/20/2025 | Unpublished Materials |