Service quality of beach resorts in Balatan, Camarines Sur / (Record no. 29150)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02684nam a2200313 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250312153330.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250312s2023 ph a b 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CSPC |
| Language of cataloging | eng |
| Transcribing agency | CSPC |
| Description conventions | rda |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | UTH BSHM D451s 2023 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Desalisa, Micah M. |
| Relator term | author. |
| 245 10 - TITLE STATEMENT | |
| Title | Service quality of beach resorts in Balatan, Camarines Sur / |
| Statement of responsibility, etc. | Micah M. Desalisa [and 3others]. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 178 leaves. |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | text |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | unmediated |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | volume |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Undergraduate Theses (BSHM) - Hospitality Management |
| Name of granting institution | Camarines Sur Polytechnic Colleges, 2023 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographic references. |
| 520 3# - SUMMARY, ETC. | |
| Summary, etc. | The study assessed the services provided by the beach resorts in Balatan, Camarines Sur in terms of accommodation, accessibility, attraction, amenities, and activities. It also assessed beach resorts' service quality based on the SERVQUAL model's elements. This study utilized the descriptive correlational design to investigate if there is a significant relationship between the beach resorts' services and the satisfaction level of the guests and to what extent these are correlated. Data was collected by administering a self-made questionnaire to 128 guests who visited the randomly selected beach resorts in Balatan, Camarines Sur. The study's respondents rated Balatan's service quality as "Satisfied" using the 5 A's of tourism: accommodation, attraction, activities, amenities, and accessibility. The guests' perception of the services provided by the beach resort in Balatan is only satisfied because their satisfaction is affected by the lack of different activities that can be enjoyed during their stay. The correlational results depicted a significant relationship between service quality and customer satisfaction, as conveyed by the computed p-value of less than 0.05. Therefore, it is recommended that the beach resorts in Balatan, Camarines Sur should aim to improve their existing services to a very satisfactory level, given that the respondents' assessment is only satisfactory. Furthermore, beach resorts should emphasize improvements that meet and exceed the guests' expectations and pursue development opportunities in the service industry. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Repuesto, Jomar O. |
| Relator term | author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Roman, Ma. Karylle S. |
| Relator term | author. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Rosal, Rica France J. |
| Relator term | author. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Carilo, Maruja C. |
| Relator term | adviser. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Sotero, Maria Luisa O. |
| Relator term | chair, panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Villar, Lynn C. |
| Relator term | panelist. |
| 720 ## - ADDED ENTRY--UNCONTROLLED NAME | |
| Name | Bañaria, Russell E. |
| Relator term | panelist. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Suppress in OPAC | No |
| Koha item type | Unpublished Materials |
| Classification part | D451s |
| Item part | BSHM |
| Call number prefix | UTH |
| Call number suffix | 2023 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Main Library | Main Library | Undergraduate Thesis Section | 03/03/2025 | UTH BSHM D451s 2023 | 006488UM | 03/12/2025 | 1-1 | 03/12/2025 | Unpublished Materials |