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Guest service in the hospitality industry

Bagdan, Paul

Guest service in the hospitality industry Paul Bagdan - New Jersey : John Wiley & Sons, 2013. - v, 298 pages : images, figures, 24 cm.

Includes Index.

ISBN: 9781118071809

Subjects--Topical Terms:
Hospitality industry--Customer service.
Hospitality industry--Management.
Hospitality industry--Quality control.

Dewey Class. No.: 338.4791 / B146g

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