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Service quality management in hospitality and tourism/

Metti, M. C.,

Service quality management in hospitality and tourism/ M. C. Metti - New Delhi : Anmol Publications, 2008. - 275 pages : 22 cm.

Includes Index.

ISBN: 9788126132317

Subjects--Topical Terms:
Quality assurance.
Hospitality industry--Management.
Hospitality industry--Quality control.
Leisure industry--Management.

Dewey Class. No.: 647.940685 / M568s

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