Principles of hotel front office operations /
Bannerjee, Julee Sinha,
Principles of hotel front office operations / Julee Sinha Bannerjee. - ix, 266 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
Role of workplace communication in front office operations -- Importance of team environment management in front office -- Employee health and safety in front office management -- Effective customer service techniques -- Hotel front office reservation procedures -- Effects of computer reservation system in the operations -- Online accommodation reception services -- Front office management night audit -- Duties & responsibilities of club reception, concierge and bell services -- Cashiering services: security policies and procedures .
9789352694297
Hotel front desk personnel
Hotel management
647.94068 / B226p
Principles of hotel front office operations / Julee Sinha Bannerjee. - ix, 266 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
Role of workplace communication in front office operations -- Importance of team environment management in front office -- Employee health and safety in front office management -- Effective customer service techniques -- Hotel front office reservation procedures -- Effects of computer reservation system in the operations -- Online accommodation reception services -- Front office management night audit -- Duties & responsibilities of club reception, concierge and bell services -- Cashiering services: security policies and procedures .
9789352694297
Hotel front desk personnel
Hotel management
647.94068 / B226p