Conducting the reference interview : a how-to-do-it manual for librarians /
Ross, Catherine Sheldrick,
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford. - Third edition. - Chicago : ALA Neal-Schuman, 2019. - xx, 320 pages : 28 cm.
Includes index.
Includes bibliographical references.
Why bother with a reference interview? -- Setting the stage for the reference interview: the first thirty seconds -- Finding out what they really want to know -- Moving beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.
9780838917275
Reference services (Libraries)
Electronic reference services (Libraries)
Interviewing.
Z711 / R64
025.52 / R733c
Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford. - Third edition. - Chicago : ALA Neal-Schuman, 2019. - xx, 320 pages : 28 cm.
Includes index.
Includes bibliographical references.
Why bother with a reference interview? -- Setting the stage for the reference interview: the first thirty seconds -- Finding out what they really want to know -- Moving beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.
9780838917275
Reference services (Libraries)
Electronic reference services (Libraries)
Interviewing.
Z711 / R64
025.52 / R733c